Verify the legal entity and licence

Start with the exact company name shown in the account agreement, disclosure documents and payment instructions. Check the relevant regulator's public register rather than relying only on a licence number displayed in marketing material.

A global brand may operate through different entities. The protections and dispute-resolution arrangements can differ depending on which entity holds the client account.

Read the key documents

  • Financial Services Guide or equivalent service disclosure
  • Product Disclosure Statement or product terms
  • Target Market Determination where applicable
  • Client agreement and execution policy
  • Privacy, complaints and client-money information

Understand price, execution and costs

Ask how prices are formed, who issues the product, how orders are executed and what happens during volatile or illiquid conditions. Review the complete fee schedule rather than comparing only headline spreads.

  • Typical and maximum spreads
  • Commission and financing charges
  • Slippage and order-rejection practices
  • Stop-out and negative-balance arrangements
  • Deposit and withdrawal methods, timing and fees

Test the service before scaling up

Use a demo environment to understand the platform, while recognising that simulated execution may differ from live conditions. If proceeding, consider testing support and withdrawal processes with a limited amount before increasing exposure.